Privacy Policy
Last updated: April 2, 2025
This Privacy Policy explains how Olivia & Claire ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with our services (collectively, the "Services").
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or service improvements. Any updates will be posted on this page with a revised "Last updated" date.
Information We Collect
Information You Provide
When you use our Services, you may provide personal information such as:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment confirmation details
- Account login information (if applicable)
- Communication details when contacting customer support
- Information submitted through forms, reviews, or surveys
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and time spent on pages
- Referring website or source
- Interaction data such as clicks or navigation behavior
We may use cookies or similar technologies to improve website functionality and enhance user experience.
Information from Third Parties
We may receive information from trusted partners that help us operate our business, including:
- E-commerce platform providers
- Payment processing partners
- Shipping and fulfillment providers
- Analytics services
- Marketing and advertising partners
All information received is handled according to this Privacy Policy.
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Provide customer service and respond to inquiries
- Send order confirmations and shipping updates
- Improve website performance and customer experience
- Prevent fraud and maintain website security
- Comply with applicable laws and regulations
- Send updates, promotions, or offers (only when permitted)
Marketing Communications
We may send occasional promotional emails about new products, offers, or updates. You can unsubscribe at any time by clicking the unsubscribe link included in the email.
Cookies
Cookies help us provide a better browsing experience by remembering preferences and analyzing website traffic. You can adjust cookie preferences through your browser settings. Disabling cookies may affect certain website features.
Sharing of Information
We may share your information when necessary with:
- Payment processors and financial service providers
- Shipping partners and logistics providers
- IT and website service providers
- Marketing and analytics partners
- Authorities or legal entities when required by law
We do not sell your personal information to third parties.
User Content
If you submit reviews, comments, or other public content, this information may be visible to other visitors. Please avoid sharing sensitive personal details in public areas of the website.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
Children's Information
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has shared information with us, please contact us so we can remove it.
Data Protection and Retention
We take appropriate measures to protect your personal information from unauthorized access or misuse. However, no online platform can guarantee complete security.
We retain personal data only for as long as necessary to provide our Services and comply with legal obligations.
Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
- Request a copy of your stored information
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your information may be processed in countries outside your country of residence. When this occurs, we take reasonable measures to ensure your data remains protected.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at: