At Olivia & Claire, we aim to provide high-quality products and a positive shopping experience. If for any reason you are not fully satisfied with your purchase, you may request a return according to the terms below.

Please read this policy carefully before submitting a return request.

🔁 Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in good condition
• The product must be returned with original packaging and included accessories
• Items should not show signs of excessive wear, misuse, or intentional damage
• Hygiene-sensitive products must be returned clean and suitable for inspection
• If the item is damaged or defective, please notify us as soon as possible after delivery

Customers are responsible for the cost of return shipping.

Once your return has been received and inspected, we will review the request within 7 business days and inform you of the outcome.

Please note that returns must include a valid tracking number. Returns sent without tracking or sent to the wrong address may not be processed.

🚫 Non-Refundable Situations

Refunds may not be issued in the following situations:

• Products that show clear signs of use, damage, or alteration
• Returns that do not meet the conditions described above
• Delivery delays caused by circumstances outside our control, such as customs processing, weather conditions, or courier disruptions

If an item arrives damaged or defective, we may offer a replacement product instead of a refund, depending on the situation.

📨 How to Request a Return

To start a return request, please contact us via email:

📩 info@oliviaclaire.com

Please include the following information:

• Your order number
• The reason for the return
• A photo of the product (if damaged or incorrect)
• Your full name
• Your delivery address

After contacting us, our team will provide the correct return instructions.

Please do not send your return to the sender address on the package unless instructed by our support team, as this may delay or prevent processing.

⚠️ Right of Withdrawal

If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving the product, without providing a reason.

Please note:

• The withdrawal period begins on the day the order is delivered
• Orders cannot be cancelled once they have been shipped
• If you wish to cancel after shipment, please follow the return procedure after receiving the item
• Return shipping costs are the responsibility of the customer

🚚 Shipping and Delivery

Our products may be shipped from international warehouses. Delivery times may vary depending on your location.

Once an order has been shipped, it cannot be cancelled. If you wish to return the product after delivery, please contact us to receive return instructions.

💳 Refunds

If your return is approved, we will process the refund within 14 days after receiving the returned item or confirmation of shipment.

Refunds will be issued using the original payment method unless otherwise agreed.

Original shipping costs and premium delivery charges (if applicable) are non-refundable.

Customers are responsible for return shipping costs unless otherwise stated.